The Problem We're Solving
Hiring staff to cover evening and weekend enquiries is expensive. But leaving customers without support outside business hours costs you bookings, reviews, and retention. Most support queries — FAQs, appointment changes, pricing questions, basic troubleshooting — don't need a human to answer them. They just need a fast, accurate response. That's what we build.
How It Works
We Train the Agent on Your Business
We gather your FAQs, product/service details, policies, and processes — then train an AI agent to answer questions the way you would. This isn't a generic chatbot; it knows your business.
Agent Deploys Across Your Channels
We connect the agent to your website live chat, WhatsApp Business account, and/or Instagram DMs — wherever your customers actually reach out. One agent, multiple touchpoints.
Routine Queries Handled Instantly
FAQs, booking requests, appointment changes, cancellations, pricing — handled instantly at any hour. No wait times, no queues, no dropped conversations.
Smart Escalation to Your Team
For anything that genuinely needs a human, the agent escalates — passing the full conversation history so your team picks up without the customer having to repeat themselves.
What's Included
Proof Point
AI Receptionist for a UK Dental Clinic
The same dental clinic case study that demonstrates our lead response capability also shows our customer support build in action. The AI agent answers patient questions (what does the procedure involve, how much does it cost, do you accept NHS patients), handles appointment booking, and manages rescheduling — all via WhatsApp. The clinic's front desk now handles 40% fewer routine calls.
Read the full case studyTools & Technology
Ready to Get This Built?
Book a free 30-minute call and we'll scope out exactly how this would work for your business.